We have used Responsive Call Center for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed.
Dr. David Markle office
They’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Call Center is great about correcting issues as they may arise. They are essential to the operations of my business. Customer for life.
Hamby Roof Repair
Our office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and provides call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly.
We have used Responsive Call Center Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Call Center. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.
Compliance and Quality Director
Chartwell Home Infusion and Specialty Pharmacy
Responsive Call Center is so supportive and ready to help when needed. When we had recent technical phone system issues, we had to put our phones on service for a day and a half, which of course were our two busiest days of the week. RCC was there to take every call and message so that no call was missed. They did this with an attitude of helpfulness, teamwork, and professionalism. We truly appreciated their having our back and providing great customer service to our patients. They are great to work with!”
Melanie M. – Senior Practice Manager – Orthopedics
Outstanding Team of Professionals
Our agents are constantly trained in answering service skills, phone and business etiquette, compliance and customer management.