Pay Per Call Campaigns

Posted by & filed under Call Center, Tips.

Popular and effective, pay per call campaigns are a favorite of expert marketers who want to track their success. They use them to drive online sales and leads through digital channels in the most cost-effective way. Due to the increased volume of calls that accompany pay per call campaigns, businesses that deploy them often partner… Read more »

Snowed In? A Call Center Can Help You

Posted by & filed under Call Center, Disaster Recovery.

All it takes is one bad snowstorm to disrupt your company’s telephone service. And when extreme weather conditions hit, your staff may not be able to get into the office to take your customers’ calls even if your telephone system is working. The solution to these problems is to have a contingency back-up plan with… Read more »

Expanding Operations? It May Be Time for a Call Center

Posted by & filed under Call Center, Customer Service, Inbound Call Center Services, Outbound Call Center Services.

w As you expand operations, you will want to carefully evaluate its customer service performance and set new goals. In that process, you may find that your resources to achieve these goals require a boost. Often, outsourcing customer service to a professional call center is the answer to a company’s ability to provide exceptional customer… Read more »

The Call Center Experience

Posted by & filed under Call Center.

As more and more businesses work with call centers to boost their company’s customer service and sales programs, the industry has kept pace by creating state-of-the-art operations facilities. All successful modern call center operations have a carefully planned and comfortable work facility, the latest communications, connectivity, and data storage technology, as well as a motivating… Read more »

Where Should Your Call Center Location Be?

Posted by & filed under Call Center, Tips.

Now that you have decided that having a dedicated call center is right for your business, the next point of consideration is where it should be located: onshore, nearshore, or offshore. Your decision will likely be impacted by the industry your business is in, your budget, and the needs of your customers. The location you… Read more »

How to Stay in Touch in an “Always On” World

Posted by & filed under Call Center, Customer Service, Inbound Call Center Services.

The right telephone answering service will be an expert at helping you employ a variety of communication methods to help you stay top-of-mind with your customers. At certain points of customer contact, it is crucial to know and employ the best communication methods for the purposes of positive customer response and conversion rates. Here are… Read more »