Proper order management is an essential part of a successful business. Effective order management is a key to operational efficiency and customer satisfaction. Efficiency, accuracy and proper customer care are on the line when you are overwhelmed by taking and processing orders while also trying to manage all aspects of daily operations for your business. This also takes away from time spent focusing on the big picture and planning for future growth of your business. Outsourcing order management to virtual call center representatives is one solution to this problem because it will save you time and money and allow you to focus on the aspects of your business that nobody else can handle.
Benefits of Order Management
Inbound call centers can integrate with your current order management system to help manage and track your orders. These trained representatives will handle everything from placing new orders or modifying existing orders to processing a customer’s address change and providing price quotes. With shipment tracking software, customer questions about the delivery status of their order can be answered with ease. Inbound call centers supply businesses with personalized order management services and representatives are trained to merge systems with their own. All of this saves you, the business owner or manager, time and money because you and your staff will be able to put your time to better use and you will not have to hire the additional staff necessary to be available for all of your customers.
Order Management Services
Responsive Call Center includes the following order management services:
- • Product information – provide detailed information about the products your business sells whether it be color and personalization options or perhaps, even the item’s measurements
- • Stock availability – provide the most updated information about whether or not an item is in stock, out of stock, or on backorder to help customers make the best decision possible
- • Financial processing – processing billing and invoicing of all orders as well as returns and credits for customers
- • Order status – update customers as to whether their order is being pulled from the shelves or is in queue for packaging and shipping and when it is expected to ship
- • Dispatch management – managing the best method for shipping orders to customers
Order Management Process
Every business owner knows good customer service is critical. The smoother the process, the happier the customer, and customers who are pleased with your service will be return customers. The list below covers the profitable, sequential processes followed by virtual call center representatives at Responsive:Every business owner knows good customer service is critical. The smoother the process, the happier the customer, and customers who are pleased with your service will be return customers. The list below covers the profitable, sequential processes followed by virtual call center representatives at Responsive:
- • Lead capturing
- • Validating information
- • Fraud checking
- • Authorizing payments
- • Sourcing
- • Confirming deliveries
A business benefits both from successful order completion and from capturing new leads to generate revenue, expanding the client base. Having the ability to confirm the geolocation of shipments in route, or to direct your customers to the nearest store location is a big plus as well. Enhanced order processing with less out of pocket spend is possible. Give Responsive Call Center a chance to show you how we can make it happen. Keep in mind that at the end of the day, order management services are meant to increase the ease of doing business for you.