Healthcare Call Center Services

Responsive Call Center has extensive experience in working with Doctor and hospital calls. We offer a healthcare call center service 24/7 for your healthcare office no matter when patients call. Give your clients a world-class service with our award winning and experienced live healthcare call center agents who know exactly how to respond to healthcare related calls.

Healthcare Call Center Scripts

Our healthcare answering service agents follow customized scripts based on the needs of your particular healthcare office.  With Responsive Call Center your calls can be delivered by text, pager, email, fax or voicemail to whomever you request. Our healthcare call center agents can patch/dispatch calls directly to your on-call doctor or whomever needs to be connected with the caller immediately.

Training and Monitoring

Our hospital call center representatives understand how sensitive healthcare issues are, and are trained to respond accordingly. They’re constantly monitored to ensure your calls are being taken care of properly.


We are fully HIPAA compliant. Responsive Call Center is a call management company specially trained to deal with patient calls. We become a healthcare call center that is available 24 hours a day, 7 days a week. Responsive is 100% compliant with data protection laws including:

  • HIPAA;
  • FACTA;
  • COPPA;

We optimize customer/patient communication so healthcare practices can improve their quality of service while cutting down on expenses. We provide both inbound and outbound health care call center services for your medical facility around the clock. Read through our testimonials below and find out how we can become a healthcare answering service for your medical practice.


“In the time we have used Responsive we could not be happier with the level of service we have received. In working with other companies in the past years, we have found your company to be at the top of the game. Your staff is extremely efficient, friendly and helpful to us as well as our patients. We really appreciate and look forward to many more years with you.”

Dan Alexander, M.D.
(internal medicine)