Credit Card Call Center

Responsive Call Center provides a suite of products completely focused on the needs of customer support and credit card call center operations. Responsive’s call center solutions will enable your business, foundation, or cause to process credit cards, ACH/e-check, and branded debit transactions on behalf of your clients. As well as perform critical customer support functions.

Many times people are not fond of the idea of inputting their credit card information into a website because they feel it threatens their credit card information’s safety.  For this reason, Responsive created the service of accepting secure, over-the-phone payments for third parties by means of our credit card processing call center.

Our services include:

  • Credit card & ACH payment processing,
  • Customer profile creation and management,
  • Payment transaction search capabilities,
  • Recurring payments,
  • Payment plan payments,
  • In-house collection agency.

Responsive’s Financial Call Center solution allows your business team to create and administer customer profile accounts. Our staff can charge payments over the phone and store payment information securely so as to make future payments quickly and easily.

If a customer is past due on one of their payments, our systems will let us know in such a way that our credit call center agents will make systematic calls until they pay their debt.

Collection Agency Services:

If needed, Responsive’s credit card processing call center can become your very own outsourced collection agency.  After merging our information systems, we will create daily alerts so that our staff makes sure to follow up on your debtors. It’s easy to migrate your existing customer profile information into our credit card processing system with our customizable bulk enrollment processes.