Responsive Call Center Leadership
Our answering service management team has many years of experience in call center, telephone answering and operational call management. Our flat answering service outsourcing management structure enables effective decision-making which ensures a fast response to any request from our clients, giving us the opportunity to customize our services.
Work Environment
Our team will focus efforts on workforce management. We will make sure through our training and HR departments that we constantly elevate the skills and knowledge of our operators. More importantly, our leadership has put in place performance and development plans to make sure our operators are happy and motivated to perform their job to the best of their ability. Our friendly and up-beat work culture has paid off and ensures operators arrive to work when they’re scheduled to and in good spirit. Our management team constantly helps our employees envision what their short and long-term goals are so they stay determined to reach that objective and perform well.
High Standards
All our answering service representatives are monitored and constantly tested to evaluate their performance. We have a team that strives for perfection and seeks constantly opportunities for improvement . We have in-house quality assurance department that listens to calls and ensures operators are following procedures by marking off checklists. The representatives are given a score and advised after analyzing a certain number of their calls. If needed, operators are pulled off live calls and go through a customized training session until their performance meets “gold” standards.
Seasoned Supervisors
All our operators work under the close supervision of our Supervisors who have many years of experience in national phone service, call center operations and problem resolution. Our live operators are trained to follow procedures and to resort to their supervisor who can also take care of escalated calls. All of our supervisors report to their regional managers and provide weekly reports so upper management is aware of operations. Supervisors meet in a weekly basis with their supervisees to exchange ideas.
Executive Team
George Otte
CEO / President
George Otte
CEO / President
George Otte, entrepreneur at heart, started a local, South Florida computer repair company at the young age of 21. His business provided successful regional technical support to nearby homes and small businesses in the area. Three years later, George expanded his business by pioneering the remote repair industry and began servicing computers via the Internet nationwide. To support his remote services, George hired on-call technicians in different locations and decided to outsource his main office of operations in Lima, Peru.
In 2006, George completed the acquisition of Geeks on Site of Dallas, TX and merged it to his nationwide operations. After testing methods that would lead to a profitable growth in a scalable manner, George succeeded and was able to open additional call center agencies.
In 2012, George founded Responsive Answering, a nationwide telephone answering service. During the first few months, George was able to acquire three answering service companies in Pennsylvania and South Carolina. He now manages several facilities in different locations.
Later in 2013, George acquired Phase V, an existing fulfillment, direct mail, and contact center with a diversified portfolio of customers, including work dating back to the early 1980s.
George continues to encourage innovation as well as successful business growth. Recently in 2015 George founded Otte Real Estate, a privately-held real estate investment firm.From the early days and initial employees in South Florida to the current Geeks on Site team of over 100 full time and 200 part-time workers in the U.S., Peru and Nicaragua, George is a strong believer of “hands-on” management.
George graduated from Florida International University and has a Bachelor’s Degree in Business Management. He earned a Microsoft Certified Systems Engineer (MCSE) Certification just a year out of high school.
George enjoys regular travel both for business and pleasure between offices throughout the Americas and Europe.
Site Managers
Casey Meredith
Director of Operations
Casey Meredith
Director of Operations
Casey Meredith has over 17 years of experience in the call center and answering service industries. She joined our Pittsburgh location in 2007 as an agent, later promoted to supervisor, now as Director of Operations and since then has been a proactive member of our team. Her inquisitive nature promoted an interest in industry systems and software which led to her being involved in IT. Casey’s hands-on experience and innovative outlook offer our client’s new service opportunities that meet each and every one of their needs.
Jessica Volker
Business Development
Representative
Jessica Volker
Business Development Representative
Jessica Volker has over 15 years’ experience in the call center and answering service industries. Her experience ranges from operations, to quality assurance and training, and business development. Jessica strives to educate and inform our new and existing clients about solutions available to them and to build lasting relationships. Jessica is a goal oriented, and motivated individual with a strong determination to provide quality service.
Account Managers
Deb Goff
Account Manager
Deb Goff
Account Manager
Deb earned her Bachelor’s Degree in Education from Duquesne University and went on to receive her Masters in Pastoral Counseling. She utilized her degrees as a teacher and counselor for 15 years before moving back to Pittsburgh in 2002 where she began working with a major BPO company as a Training & Quality Manager. Deb currently works with Responsive as an Account Manager, connecting the needs of our clients to the skills of our agents and building foundations for successful partnerships.
Kerry Warren
Operations Manager
Kerry Warren
Operations Manager
Kerry Warren has over 25 years of experience working in answering services and medical practice call centers.. He has worked as an agent, a team lead, a supervisor, an account manager, and is now the Operations Manager in our Georgia office. Kerry has a depth of knowledge of the answering service industry and is able to apply that to meet the needs of our clients. Kerry has a desire to satisfy every client and is always willing to go the extra mile to ensure that is done.
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