Energy & Utilities

Continuous succession of a communication system is critical to your success as a Utility Service Provider.  Responsive provides efficient communication call center services for Energy and Utility entities.  Competition amongst utility providers has made great customer service essential for attracting and retaining customers.

In this day and age, you cannot afford to upset a customer for he/she will rant about it in social media to the nearby friends whom also have the chance of changing providers.  Responsive Call Center has over 40 years of experience in dealing with customers in order to make them satisfied with services. Our call center outsourcing services are available 24 hours a day, 7 days a week, which is a must in the utility industry. A power failure or damaged line demands prompt attention and Responsive has the capability of having live operators there for you and your customers constantly.

When someone calls us, they’re not calling a call center; they’re calling your company.  At Responsive, we don’t believe in automated call centers, we think every business caller should be able to talk to a live person. Responsive’s utility call center makes sure we integrate our staff to your Utility business seamlessly by providing extensive training and constant monitoring. As a Utility service provider you have the ability to monitor your outsourced call center staff constantly with a simple undetected call.

We can assist you with both your inbound and outbound calls. If there’s ever a need to call your customers to notify them of some event or emergency, Responsive’s utilities call center can do that for you. If there are billing inquiries, complaints, compliments, or any other kind of inbound call, Responsive has you covered there as well.

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