Order Management

Does your business need customer service representatives who can process orders? Responsive’s Order Management Call Center can help you take orders and process them all year round.

We can provide:

• Product information,
• Stock availability,
• Financial processing,
• Order status,
• Dispatch management.

If your company has an Order Management System (OMS) we can be sure to train our representatives to use it and integrate it to one of our own systems. Our virtual call center order management representatives follow sequential processes which include:

• Lead capturing,
• Validating information,
• Fraud checking,
• Authorizing payments,
• Sourcing,
• Confirming deliveries.

Finally, all our order management call centers have the software needed to track shipments and/or physical orders. If you only have certain consultants, repairmen, or stores able to serve in specific geographic areas, we can merge your database to our systems so as to tell your customers:

• How long an order will take to arrive?
• How far your store or representative is?
• If we have representatives or stores near their location.

All our customer service representatives need to do is ask your customer for their zip code and input it into our systems. With a click of a button we’ll have all the information come up, relevant to their area.

If for whatever reason there is a problem with an order, our supervisors take care of monitoring calls and supporting representatives in need. They are the ones in charge of dealing with escalated calls and making outstanding decisions.

Our Customer Service Order Management Call Centers are fully equipped and staffed to effectively process your orders and integrate to your current order processing procedures. By outsourcing this part of your business to us, you will cut costs and enhance your order processing thanks to our optimizing know how and 40 plus years of experience. Call us today and find out how we can assist you.