Do you need to outsource customer IT Support? Having a team to address your customers’ needs for product support boosts your customer satisfaction. Consumers expect knowledgeable tech support to be available when they purchase any product or service – whether it’s a laptop, kitchen appliance, or even software. If you put yourself in your customers’ position, you will understand how important it is to provide the support they need and ensure it is available when they need it. Customers rely on businesses to be versed in this area and ready to provide solutions.
Is your team is struggling to meet that need? If so, outsourcing your customer tech support will lead to improved customer satisfaction. When you outsource your customer tech support, you’ll be able to keep your customers happy by providing around-the-clock customer support to ensure their satisfaction and your brand will remain competitive in the market.
Cost of losing a customer
Fifty-four percent of consumers today have higher expectations in their customer service experiences than they did just a year ago. Businesses need to consider this when determining how they will provide support for their products or services. Customers want consistent, knowledgeable, and available, personalized service – consider what each of those words mean and how you can provide this for your customers. This should motivate businesses to be abreast of what consumers want and when and where they want it but sometimes, businesses are not able to provide this. As a result, valued customers may look to competitors for better service. Poor customer service costs businesses $62 billion in loss per year and 60% of customers switch to a company’s competitor to find the service level they expect. Can your business afford a loss like that?
Outsourcing Your Support
Outsourcing your technical support team is a smart way to provide professional, friendly IT and technical support 24/7 without jeopardizing cost and service. Third-party technical support teams often handle Tier 1 support troubleshooting issues. Our agents are trained to assist customers in a variety of ways including walking the customer through several steps to troubleshoot and determine the cause of the issue. By outsourcing your support, you will be able to meet your customers’ needs when they need it most and this will surely help you stand out against the competition.
Responsive Call Center has the latest in software and equipment to meet and exceed your customer’s expectations without further issues. Our professional, and highly-trained staff is a great addition to your extended office or to act on your behalf as a support team. Whether your business is small and just getting started or already ranks among Fortune 500 companies, we understand your customers are important to you and we are here to help you meet their needs 24/7/365.
Contact us to learn more about our IT and Technical Support services.