Snowed In? A Call Center Can Help You

All it takes is one bad snowstorm to disrupt your company’s telephone service. And when extreme weather conditions hit, your staff may not be able to get into the office to take your customers’ calls even if your telephone system is working. The solution to these problems is to have a contingency back-up plan with a professional call center based in a different location that can cover your customers’ calls when your staff is snowed in or your telephone service is down.

Professional Call Center Partnership

A professional call center partners with you to take your business’ calls whenever you and your staff are unavailable. If you are snowed in, they provide a full range of communication services based on your preferences and protocols.

Call center professionals work with you before a crisis to create scripts and protocols for agents answering your calls to follow. Protocols also include how you would like your calls routed and how you would like to receive your messages. With all these arrangements made prior to you getting snowed in, your call center agents are ready to take your business’ calls precisely as you have specified and can begin doing so at a moment’s notice. At Responsive Call Center, we can handle all of your communication needs 24 hours a day, 7 days a week on an as-needed basis.

  • Call Answering – Whenever you need call answering and message delivery back-up, Responsive Call Center’s experienced agents are available.
  • Message Notification – You decide how you would like your messages delivered – to your cell phone by text, by pager or via landlines, email, or fax.
  • Email – Responsive Call Center’s agents can answer both inbound and outbound emails as you specify.
  • Appointment Scheduling – Responsive Call Center makes sure this function continues so you never miss the opportunity to serve your customers.
  • Emergency Dispatch Scheduling – If your staff needs to be dispatched on an emergency basis, our professional agents can handle the task according to your company’s protocols.

For over 40 years, Responsive Call Center has been there for companies needing call management services during emergencies including staff being snowed in. We have trained live operators available all day, every day so there is no reason to worry about how your calls will be handled. You’ll never rely on answering machines or automated systems again, and your customers will sing your praises for it.

Contact us to find out how we can help you best manage the calls that are most important to you when your team is snowed in or unavailable for any reason.

When Disaster Strikes, We’re Here to Make Sure Your Customers Are Taken Care Of

Hiring an Answering Service Before a Disaster Strikes

We have recently seen the damage that a natural disaster, such as a hurricane, can do to a community. A natural disaster can happen at any time, sometimes without warning and if we are lucky, the worst that we will deal with is a lack of power. Therefore, it’s important to always have a disaster recovery answering service ready for action.

But, if you own a business, especially one that has customers all over the country and relies heavily on Internet access, phones, and electricity to run successfully, a storm could wipe you out.

While some businesses can take months to years before they fully recover, a lot of businesses don’t come back because the loss of business during the aftermath was too financially damaging. The government actually estimates that roughly 40% of small companies never reopen following a weather-related disaster.

If a lot of your business is conducted over the phone, it is critical to have a back-up plan to safeguard your business, such as a disaster recovery call center.

Plan for the Worst and Hope for the Best

The idea of a natural disaster coming in and wiping out our communities is horrible in and of itself. And while the chances of this happening are slim, we have to plan for the worst.

In areas that are prone to earthquakes, all new construction takes this into account. In areas where extremely cold weather can turn into dangerous blizzards, our city government plans for school closings. Homes in hurricane areas often come with hurricane shutters or impact windows, but what are we doing to protect our businesses? Most often, the phone lines are down as well, so these solutions will not help our business function as usual.

Keep Business Booming – While You Work on the Repairs

Professional answering services can manage business calls, such as canceling appointments, notifying customers of the situation at hand, or even taking orders for customers who are not in the same area. An answering service can also manage notifying your employees about the current conditions at your business and whether or not they will need to report to the office. All of these duties taken off your hands, can bring you peace of mind.

Every region of the globe faces potential risks for natural disasters and the best way to handle them is to be prepared. Stock up on food and water, learn where the nearest shelters are, have backup generators, come up with an emergency plan and having a safeguard for your business to avoid experiencing downtime.

Call Responsive Call Center to discuss how we can help you be better prepared when disaster strikes.