Outsourcing Your Customer Tech Support for Improved Customer Satisfaction

Posted in Call Center.

Do you need to outsource customer IT Support? Having a team to address your customers’ needs for product support boosts your customer satisfaction. Consumers expect knowledgeable tech support to be available when they purchase any product or service – whether it’s a laptop, kitchen appliance, or even software. If you put yourself in your customers’… Read more »

Top Industries for Call Centers – What to Expect in 2021

Posted in Call Center, Uncategorized.

With a challenging 2020 now behind us, many businesses are taking lessons learned about their customer experience programs over the past year and creating more effective ways of communicating in 2021. Industries worldwide that adopted the strategy of using call centers to provide critical support to customers during the COVID-19 pandemic are now making this… Read more »

Live Answering – Why it’s a Smart Investment for Financial Industry

Posted in Call Center.

Providing your financial institution’s customers with live answering services is both the gold standard in customer service and a way to boost sales. The right Responsive Call Center partner is highly experienced in the financial industry’s complex regulations and detailed information gathering requirements. Responsive Call Center has provided live answering services to businesses in the financial industry… Read more »

Outsourced Call Center Services – Supporting Customers Post-Sale

Posted in Call Center.

There is no better validation of your brand than when a customer purchases your business’s products and services and repeats that transaction again and again. Brands that achieve this sales success know that their work does not end with each purchase. They routinely ensure customers’ satisfaction with their purchases by providing a complete end to… Read more »

Customer Service Post-COVID-19: How Call Centers Can Play a Role in Your New 2020 Strategy

Posted in Call Center, Customer Service, Tips.

As we move into the business reopening stage of the COVID-19 pandemic, companies in virtually every industry are facing new challenges in how they manage customer and prospective customer calls. Although many companies were able to function throughout the COVID-19 crisis, rules permeated by states and cities sending their populations into lockdown are experiencing different… Read more »

Political Campaign Call Center

Posted in Call Center.

With the 2020 election season well underway, political campaign strategists who want to make certain that their important calls to voters are being made and answered work with Responsive Call Center to create their Political Campaign Call Centers. Our operators serve as effective representatives of campaigns and are fully trained in and dedicated to respecting… Read more »

Pay Per Call Campaigns

Posted in Call Center, Tips.

Popular and effective, pay per call campaigns are a favorite of expert marketers who want to track their success. They use them to drive online sales and leads through digital channels in the most cost-effective way. Due to the increased volume of calls that accompany pay per call campaigns, businesses that deploy them often partner… Read more »

Snowed In? A Call Center Can Help You

Posted in Call Center, Disaster Recovery.

All it takes is one bad snowstorm to disrupt your company’s telephone service. And when extreme weather conditions hit, your staff may not be able to get into the office to take your customers’ calls even if your telephone system is working. The solution to these problems is to have a contingency back-up plan with… Read more »

Expanding Operations? It May Be Time for a Call Center

Posted in Call Center, Customer Service, Inbound Call Center Services, Outbound Call Center Services.

w As you expand operations, you will want to carefully evaluate its customer service performance and set new goals. In that process, you may find that your resources to achieve these goals require a boost. Often, outsourcing customer service to a professional call center is the answer to a company’s ability to provide exceptional customer… Read more »