w As you expand operations, you will want to carefully evaluate its customer service performance and set new goals. In that process, you may find that your resources to achieve these goals require a boost. Often, outsourcing customer service to a professional call center is the answer to a company’s ability to provide exceptional customer… Read more »
Category: Outbound Call Center Services
The Quality Assurance Challenge: Meeting Your Quality Assurance Needs
Successful businesses are driven by great customer service. If a client is satisfied or has a positive customer experience, he will work with this business again in the future, and he will also inform his peers about it. One way to achieve quality customer service is the quality assurance challenge. With this approach you guarantee… Read more »
Responsive Answering Service: Winner of 3 Awards of Excellence from ATSI
The Association of TeleServices International (ATSI) recently bestowed their 2017 Award of Excellence for Outstanding Service to three offices of Responsive Answering Service. The award is presented annually by the ATSI which is the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery services throughout North America… Read more »
How to Polish up your Prospects with Lead Screening & Qualification Services
Building a sales funnel of high quality leads takes an enormous amount of time and resources from your sales representatives. Imagine if you could have each of your leads pre-qualified before they ever reach your sales rep. Your sales team spends a lot of time cold-calling unqualified leads in hopes of reaching a qualified, interested… Read more »
Our Menu of Services Includes…
Managing a call center goes far beyond answering calls. Here at Responsive Call Center, we understand that no matter what service your call center offers, a lot happens on the backend. What is important to an outbound sales call center may not be relevant to inbound tech support. This is why we offer a wide… Read more »
Outbound Call Center Services: Quality Assurance
Each day, hundreds, and perhaps even thousands, of calls enter and exit your call center’s ecosystem. Each caller has a story to tell about their interaction with your business and the individuals who represent it. Whether your customer hung up the phone frustrated because their issue wasn’t resolved or the customer is happy because all… Read more »
Outbound Call Center Services: Post-Sale Support
“89% of consumers began doing business with a competitor following a poor customer experience.” -Harris Interactive “The customer is king” is a saying that has been around for many years, mainly because it is true. Every business is a people business, and if you have phones ringing off the hook with impatient customers waiting… Read more »
Receive Your Free Consultation