5 Things to Look for in a Call Center

Posted in Call Center, Tips.

We all know how frustrating it can be to be put on a lengthy hold. No one enjoys waiting on the phone to speak with someone when there is a pressing need or concern. However, making your employees bounce between providing customer service in addition to completing their job can result in unanswered calls, rushed… Read more »

Professional Phone Skills

Posted in Tips.

A customer contacts your firm; their first impression of your corporation is typically made by the receptionist or representative. It is their job to uphold a professional appearance throughout the entirety of their job tasks. Answering the phone is just one of the many tasks in which they are assigned to, but it is the… Read more »