At some point in our lives, each of us will have to pick up our phone and dial a number that will inevitably lead us to an individual in the middle of a call center. Call centers offer a wide range of services to consumers – customer service, tech support, and sales. Call centers have… Read more »
Category: Call Center
Industry Spotlight: Real Estate
“By 2020, customer experience will overtake price and product as the key brand differentiator.” –Walker Daily operations, answering calls, endless emails, troubleshooting emergencies – if you’re a real estate agent, broker or investor, this chaos may be your norm but it can still be a lot to handle. The good news is it doesn’t… Read more »
Industry Spotlight: Healthcare
“Approximately two thirds of all U.S. hospitals employ call centers for a variety of purposes and that number is steadily increasing.” -Strother High quality service in the healthcare industry is a key determining factor in patient loyalty levels. The market demands enhanced customer care and extended support hours, where all questions are addressed and… Read more »
Global Call Centers
Business owners today can become overwhelmed with conflicting priorities, always running out of time. Managing an entire company can be tiresome, and yet everything must still get done. Big shot companies like Time Warner Inc., The Wall Street Journal, and Hershey Foods reduced stress and company costs by outsourcing parts of their call center to… Read more »
5 Things to Look for in a Call Center
We all know how frustrating it can be to be put on a lengthy hold. No one enjoys waiting on the phone to speak with someone when there is a pressing need or concern. However, making your employees bounce between providing customer service in addition to completing their job can result in unanswered calls, rushed… Read more »
The Power of the Call Center
Customers want instant satisfaction. They desire an experience that goes above and beyond their expectations. Moreover, the greatest impact on a customer’s experience is customer service provided by a call center, or otherwise known as the place in which the company’s inbound calls are received or outbound calls are made. Furthermore, one may ask, “how… Read more »
Receive Your Free Consultation