Companies invest a significant amount of time and effort into keeping their customers happy. But no company has complete immunity from angry customers. De-escalating a customer over the phone takes care and patience. An experienced customer service representative will know how to handle an angry customer over the phone but an inexperienced representative could make… Read more »
Social media provides customers with a direct way to connect with your company and brand but are you responding to direct messages (DMs) and post comments quickly enough? Let’s look at how customers are using social media to contact businesses and how businesses must adapt to respond. Whether it’s questions about products and services or… Read more »
Do you need to outsource customer IT Support? Having a team to address your customers’ needs for product support boosts your customer satisfaction. Consumers expect knowledgeable tech support to be available when they purchase any product or service – whether it’s a laptop, kitchen appliance, or even software. If you put yourself in your customers’… Read more »
Lead. Prospect. Potential Client. Shopper. It all starts here. No matter the title, customers are a crucial lifeline for any business, and for many companies, attracting (and qualifying) quality customers through lead generation is a top priority and challenge for marketers. A successful marketing campaign can produce a substantial amount of leads. Turning over a… Read more »
Finding qualified, reliable and trustworthy employees is essential to every business for several reasons including fraud and theft prevention, data security, and safety. Background checks, criminal record checks, education verifications, and credit inquiries are just some of the many factors that go into adequately screening potential employees. Despite the importance of employee screening, many businesses’… Read more »
Call centers play a vital role in improving the customer experience for many businesses. They take on the critical task of assisting with sales, customer relations, and technical support. However, how do we measure a call center’s quality assurance? How to measure quality assurance Quality assurance can be measured using several factors your call… Read more »
With a challenging 2020 now behind us, many businesses are taking lessons learned about their customer experience programs over the past year and creating more effective ways of communicating in 2021. Industries worldwide that adopted the strategy of using call centers to provide critical support to customers during the COVID-19 pandemic are now making this… Read more »
Providing your financial institution’s customers with live answering services is both the gold standard in customer service and a way to boost sales. The right Responsive Call Center partner is highly experienced in the financial industry’s complex regulations and detailed information gathering requirements. Responsive Call Center has provided live answering services to businesses in the financial industry… Read more »
Amidst the existential challenges currently facing the retail industry, many businesses are seeking new solutions to deliver more sales and greater customer satisfaction. One trend that retailers have begun to leverage in their search for greater audience engagement is deploying an omnichannel-based sales strategy. Omnichannel is a cross-channel, content-based strategy that businesses are using to… Read more »
There is no better validation of your brand than when a customer purchases your business’s products and services and repeats that transaction again and again. Brands that achieve this sales success know that their work does not end with each purchase. They routinely ensure customers’ satisfaction with their purchases by providing a complete end to… Read more »
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