Your Answering Tone – Why It Matters and How We Can Help

  “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” -Maya Angelou First impressions can make or break a customer relationship. When your initial opportunity to connect with a customer happens over the phone, certain standards need to be… Read more »

Industry Spotlight: Real Estate

  “By 2020, customer experience will overtake price and product as the key brand differentiator.” –Walker Daily operations, answering calls, endless emails, troubleshooting emergencies – if you’re a real estate agent, broker or investor, this chaos may be your norm but it can still be a lot to handle. The good news is it doesn’t… Read more »

Outbound Call Center Services: Post-Sale Support

  “89% of consumers began doing business with a competitor following a poor customer experience.” -Harris Interactive “The customer is king” is a saying that has been around for many years, mainly because it is true. Every business is a people business, and if you have phones ringing off the hook with impatient customers waiting… Read more »

Industry Spotlight: Healthcare

  “Approximately two thirds of all U.S. hospitals employ call centers for a variety of purposes and that number is steadily increasing.” -Strother High quality service in the healthcare industry is a key determining factor in patient loyalty levels. The market demands enhanced customer care and extended support hours, where all questions are addressed and… Read more »

Global Call Centers

Business owners today can become overwhelmed with conflicting priorities, always running out of time. Managing an entire company can be tiresome, and yet everything must still get done. Big shot companies like Time Warner Inc., The Wall Street Journal, and Hershey Foods reduced stress and company costs by outsourcing parts of their call center to… Read more »

5 Things to Look for in a Call Center

We all know how frustrating it can be to be put on a lengthy hold. No one enjoys waiting on the phone to speak with someone when there is a pressing need or concern. However, making your employees bounce between providing customer service in addition to completing their job can result in unanswered calls, rushed… Read more »

Inbound Call Center Services: Order Management

Order Management Proper order management is an essential part of a successful business. Effective order management is a key to operational efficiency and customer satisfaction. Efficiency, accuracy and proper customer care are on the line when you are overwhelmed by taking and processing orders while also trying to manage all aspects of daily operations for… Read more »

Responsive Call Center’s President, George Otte, Featured on Inc. Magazine!

Responsive Call Center’s President, George Otte, was featured on Inc. Magazine! Inc. is a popular American monthly publication which focuses on growing companies. To read the full article, click here.

Professional Phone Skills

A customer contacts your firm; their first impression of your corporation is typically made by the receptionist or representative. It is their job to uphold a professional appearance throughout the entirety of their job tasks. Answering the phone is just one of the many tasks in which they are assigned to, but it is the… Read more »

The Power of the Call Center

Customers want instant satisfaction. They desire an experience that goes above and beyond their expectations. Moreover, the greatest impact on a customer’s experience is customer service provided by a call center, or otherwise known as the place in which the company’s inbound calls are received or outbound calls are made. Furthermore, one may ask, “how… Read more »