When was the last time you drove by a quiet construction site? Construction sites are far from quiet making them a very difficult place to take a phone call if you have any hope of hearing the person on the other end. Construction sites are notorious for being loud, and require a great deal of… Read more »
Blog
Call Centers Can Increase Effectiveness with Social Media
Communication between a business and a customer no longer only exists over the phone or in person. Social media started as a way for individuals to connect with friends, family, and like-minded individuals in a common network. As these networks became increasingly popular, businesses found value in joining in the conversations or starting new ones… Read more »
Industry Spotlight: Leisure & Travel
Planning a vacation is an exciting time that can also be overwhelming to the vacationer especially if they are traveling to an area they are not familiar with. A great experience can start with the first phone call to book the trip and can extend beyond returning home. For businesses who are in travel and… Read more »
Responsive Answering Service: Winner of 3 Awards of Excellence from ATSI
The Association of TeleServices International (ATSI) recently bestowed their 2017 Award of Excellence for Outstanding Service to three offices of Responsive Answering Service. The award is presented annually by the ATSI which is the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery services throughout North America… Read more »
How to Polish up your Prospects with Lead Screening & Qualification Services
Building a sales funnel of high quality leads takes an enormous amount of time and resources from your sales representatives. Imagine if you could have each of your leads pre-qualified before they ever reach your sales rep. Your sales team spends a lot of time cold-calling unqualified leads in hopes of reaching a qualified, interested… Read more »
Hola? – Why You Need a Bilingual Call Center
In our multicultural country, offering bilingual call center services can help you stay ahead of the competition. Spanish is currently the second most common spoken language in the United States, with 34.8 million Hispanics speaking Spanish at home, according to Pew Research. This is a large segment of the American population and business owners would… Read more »
5 Reasons Your Small Business Should be Outsourcing Their Customer Service Processes
When you own or manage a small business, you may often feel that some of the greatest resources are out of reach. Due to small budgets or a lack of support, you may feel that your business’ potential to grow is limited. It is because of this that many small businesses often fail to identify… Read more »
Our Menu of Services Includes…
Managing a call center goes far beyond answering calls. Here at Responsive Call Center, we understand that no matter what service your call center offers, a lot happens on the backend. What is important to an outbound sales call center may not be relevant to inbound tech support. This is why we offer a wide… Read more »
The Evolution of the Call Center
At some point in our lives, each of us will have to pick up our phone and dial a number that will inevitably lead us to an individual in the middle of a call center. Call centers offer a wide range of services to consumers – customer service, tech support, and sales. Call centers have… Read more »
Outbound Call Center Services: Quality Assurance
Each day, hundreds, and perhaps even thousands, of calls enter and exit your call center’s ecosystem. Each caller has a story to tell about their interaction with your business and the individuals who represent it. Whether your customer hung up the phone frustrated because their issue wasn’t resolved or the customer is happy because all… Read more »
Receive Your Free Consultation