As more and more businesses work with call centers to boost their company’s customer service and sales programs, the industry has kept pace by creating state-of-the-art operations facilities. All successful modern call center operations have a carefully planned and comfortable work facility, the latest communications, connectivity, and data storage technology, as well as a motivating… Read more »
Category: Call Center
What is the Difference between a Call Center and an Answering Service?
When deciding whether you need an answering service versus a call center, it’s important to understand the differences between the two. An answering service simply takes calls, routes calls, takes messages, and notifies you of emergency calls. A call center can also function as an answering service but it takes more complex and longer calls…. Read more »
Where Should Your Call Center Location Be?
Now that you have decided that having a dedicated call center is right for your business, the next point of consideration is where it should be located: onshore, nearshore, or offshore. Your decision will likely be impacted by the industry your business is in, your budget, and the needs of your customers. The location you… Read more »
How to Stay in Touch in an “Always On” World
The right telephone answering service will be an expert at helping you employ a variety of communication methods to help you stay top-of-mind with your customers. At certain points of customer contact, it is crucial to know and employ the best communication methods for the purposes of positive customer response and conversion rates. Here are… Read more »
Manager’s Step by Step Guide: Call Center Key Performance Metrics
One of the most important tasks in call center management is utilizing Key Performance Indicators (KPI) to gauge the success of staff in their call answering and problem-solving capacity. These call center metrics are measurable values that show the level of effectiveness of your team in achieving the goals you set. Call Center KPIs Research… Read more »
Offshore, Onshore versus Nearshore Call Center Solutions
If you are considering outsourcing your business’ call center, you have numerous options. In the process, you will want to evaluate such factors as how close the center needs to be to your business’ location, the cost of the center’s operation, and language and cultural requirements. When considering the location of your call center services,… Read more »
Why the Call Center is Still Relevant
While it may seem logical that customers would prefer service delivery online or via phone without a human involved, that’s actually not the case at all. Today’s customers expect more from brands than ever before and these companies need to step it up if they are to be successful. How do call centers factor in?… Read more »
Call Centers Can Increase Effectiveness with Social Media
Communication between a business and a customer no longer only exists over the phone or in person. Social media started as a way for individuals to connect with friends, family, and like-minded individuals in a common network. As these networks became increasingly popular, businesses found value in joining in the conversations or starting new ones… Read more »
Hola? – Why You Need a Bilingual Call Center
In our multicultural country, offering bilingual call center services can help you stay ahead of the competition. Spanish is currently the second most common spoken language in the United States, with 34.8 million Hispanics speaking Spanish at home, according to Pew Research. This is a large segment of the American population and business owners would… Read more »
Our Menu of Services Includes…
Managing a call center goes far beyond answering calls. Here at Responsive Call Center, we understand that no matter what service your call center offers, a lot happens on the backend. What is important to an outbound sales call center may not be relevant to inbound tech support. This is why we offer a wide… Read more »
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